Two Illinois women have filed a lawsuit against the beauty company Ulta, citing numerous social media posts by former employees that accuse the company of re-selling used products that have been returned to the store.
According to Jezebel, the suit states that the dangerous re-selling policy, which poses a potential health risk for customers, is due to bureaucratic rules on the number of returned products that can be thrown away. Managers are forced to put products back on the shelf after re-sealing them due to the restrictions.
They would resell EVERYTHING. ( makeup , hair care , skincare, fragrance ,hair tools, etc. )
— fatinamxo (@fatinamxo) January 10, 2018
Social media users both disputed and agreed with testimony from alleged former employees.
“So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item